Ashley Furniture

The Home Delivery Assistant Manager is responsible for leading his/her team to deliver furniture directly to our customers’ homes in a timely fashion, while maintaining our exceptional customer service standards and commitment to excellence. The Assistant Delivery Manager must be able to inspire and motivate a team to achieve established goals in a high performance culture. Excellent customer service skills are essential for a successful delivery and the final stage of the customer shopping experience. As a manager in our business, you and your team must provide outstanding customer service to your internal and external customers.

Essential Functions

• Manage the dispatch and routing of delivery teams’ daily assignments.
• Recruit, hire and train delivery teams on company policies, processes and DOT compliance.
• Knowledge of DOT regulations and oversee/ensure DOT compliance.
• Manage overall maintenance of our fleet of trucks.
• Manage third party delivery contractors ensuring proper insurance, liability coverage and customer service.
• Accountable for commitment to Ashley Furniture’s safety procedures and guidelines.
• Provide leadership to delivery teams, routing and warehouse associates.
• Consistently maintain energy, enthusiasm and ambition to flourish within a team environment.
• Proven ability to foster partnerships and establish realistic goals.
• Leading, Training, Coaching, and Developing Customer Delivery Teams.
• Communicate timely and professionally with our customer service centers, distribution centers, showrooms and customers.
• Enhance the customers’ shopping experience.
• Implement company policies and procedures.
• Perform additional functions that may be assigned at the discretion of management.

Nonessential Functions

• The Assistant Delivery Manager occasionally travels in the tri-state area.
• The Assistant Delivery Manager performs other duties as assigned from time to time.

Education & Experience Requirements

• Associates degree preferred.
• Experience in the Home Furniture Industry a plus
• Operational and Delivery Management experience a plus
• Analytical and critical thinking skills.
• Must have professional communication, interpersonal and organizational skills.
• Proficient computer skills with the ability to learn new programs.
• Knowledge of computer Routing System, preferred

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Perth Amboy, NJ: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location